1. Introduction
This Privacy Policy describes how ALC / Casa Clery ("we," "us," or "our") collects, uses, and protects your personal information when you use our villa booking website casaclery.com (the "Service").
2. Information We Collect
Personal Information You Provide
When you make a booking or contact us, we collect:
- Contact Information: Name, email address, phone number, mailing address
- Booking Details: Check-in/check-out dates, number of guests, special requests
- Payment Information: Billing address and payment method details (credit card information is processed securely by our payment processor and not stored on our servers)
- Communication Records: Messages, emails, and phone calls between you and us
Information Automatically Collected
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, referral sources
- Cookies and Similar Technologies: Small data files stored on your device to improve your experience
3. How We Use Your Information
We use your personal information to:
- Process Your Booking: Confirm reservations, send booking confirmations, and manage your stay
- Provide Customer Service: Respond to inquiries, resolve issues, and provide support
- Send Important Updates: Booking confirmations, pre-arrival information, and necessary service communications
- Improve Our Service: Analyze website usage to enhance user experience
- Comply with Legal Obligations: Meet tax, accounting, and regulatory requirements
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
- Payment Processors: To handle secure payment transactions
- Cleaning and Maintenance Staff: Contact information for property access coordination
- Email Service Providers: To send booking confirmations and communications
- Website Analytics: Anonymous usage data to improve our website
Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights and safety.
5. Data Security
We implement appropriate security measures to protect your personal information:
- Secure Transmission: All sensitive data is transmitted using SSL/TLS encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: We keep our security systems updated and monitor for threats
- Payment Security: Credit card information is processed through PCI-compliant payment processors
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your personal information for certain purposes
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for 7 years to meet tax and accounting requirements.
8. Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Service after any modifications indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: